First of all i must state categorically and make it clear that this post is not to rubbish Konga.com but to tell and express my bitter experience trying to shop from Konga.
It’ll be my first shopping on Konga.com so i was happy just after placing an order for the Spark tablet which goes for N10,000 from Konga.com on the 28th of November being their black Friday Yakata sales offer. The official price for the tablet is N23,000 from their website but due to the promo, it sells for N10,000 that day so also applies to other products. I imputed my shipping address and chooses the pay on delivery option which estimate delivery duration is within 1 – 5 days.
Few hours later, i got an SMS confirmation, texting me that my order has been verified. I was so happy thinking that Nigerian stores are getting up to standard and that one can easily shop online from his/her comfort zone and get it delivered to the person doorstep.
5 days past, 7 days and 10 days, i did not see konga courier likewise no response from Konga. I decided to give a call to their customer support as their representative pleaded to me that they have huge orders on the promo day and that is what kept my order from being delivered on time but that i will get it within 24-48 hours.
Another 3 days past, i gave another call and i was calm down again by Konga agent, pleading that i should please wait for another 24 hours. After 24 hours, a call from Konga came in, i picked the call thinking their delivery personnel is already on the way to my shipping address which is my house but was sadden with the news that my order was out of stock and that they cant provide it any longer. The female representative further went to ask me if i will like the Lenovo A3300 tablet with lesser features in exchange for the never real and never delivered Spark 16GB, 1GB tablet or get a N5,000 worth of coupon voucher. I turned down both.
Now i knew that Konga Yakata sale promo was more of a scam than offering real value of what they promised. This same tablet i saw on their website 10 days after placing my order for the official price of N23,000 now they claimed is out of stock. Was i the one who ask them to offer the promo in the first place? why did they promise what they can’t deliver. As for me i can never in my life attempt to order anything from Konga.com again.