Apple has promised to replace the batteries in what it says are “a very small number” of iPhone 6S handsets that have suffered sudden shutdowns.Over the weekend, the company confirmed rumours coming out of China that some customers were seeing their phones unceremoniously switch off.
Unlike the battery problems with the Samsung Galaxy Note 7, which saw some handsets unexpectedly go up in flames, Apple has insisted that its iPhone 6S recall doesn’t represent “a safety issue.”
The affected phones, it said, all come from a “limited” range of serial numbers, which were manufactured in September and October 2015.
Apple declined to comment when quizzed by Ars about how many iPhone 6S handsets had been affected by the shutdown flaw. It also refused to reveal the range of serial numbers that are subject to the recall.
Customers have been told to either visit an Apple store or an authorised third-party service provider—though not those belonging to mobile networks—to get their serial number checked free of charge, to determine whether their iPhone 6S should be recalled.
Alternatively, Apple said people can contact its customer support service. The replacement won’t cost anything, but Apple did say that if a customer’s “iPhone 6S has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.”
It’s understood that the sudden shutdown kicks in once battery charge drops to between 50 and 60 percent—a glitch first identified by the China Consumers Association, which asked Apple to investigate the problem last week.
Meanwhile, just last week, Apple said it would replace the screens of any iPhone 6 Plus handsets that had been afflicted by the so-called “touch disease” for the reduced price of just under £150. This problem manifested itself in an unresponsive touch screen, or a flickering display, supposedly as a result of “being dropped multiple times on a hard surface and then incurring further stress on the device.”
In both cases, users who have already paid to replace their battery or paid full whack for a new screen can apply to Apple for a refund.